Refund policy

Customer satisfaction is important to us. Each product is carefully crafted and quality-checked before dispatch. However, due to the nature of made and finished furniture products, we do not offer refunds once an order has been successfully delivered.

Refunds will only be considered under exceptional circumstances, such as:

• Wrong product delivered
  

• Product received in damaged condition
  

• Missing items or components in the delivery
  

To raise a refund request, please contact us within 48 hours of delivery with your order ID, clear photographs of the issue, and a brief description. Our team will review the request and respond accordingly.